Do you have any questions about our boxes? Or about The Essence Box?
Frequently Asked Questions
Our boxes
Yes, the boxes include products from Portuguese brands, such as Castelbel, highlighting the quality and tradition of our local products.
The Essence Box is a collection of sensory wellness boxes designed to provide special moments of romance and connection. Each box is designed to offer a unique experience.
No. The boxes are personalized - each one has a randomly selected tissue paper and an erotic poem, however they are not customizable by the customer.
The boxes are sealed and shipped with the utmost care so that you can receive them and deliver them directly to the final recipient.
Payments
We accept payments by credit card, PayPal and other secure online payment solutions, ensuring the protection and confidentiality of your data.
Shipping and Returns
For Portugal and Spain, the delivery time is 1 business day after order confirmation. For other international destinations, the delivery time may vary depending on the destination and will be confirmed at the time of purchase.
After payment confirmation, we will prepare your order and it will be delivered within 2 working days.
After shipping, you will receive an email with the tracking number and instructions for tracking your order until delivery.
Yes, we ship our boxes to several international destinations. Delivery times and shipping costs vary depending on the destination.
Yes, we accept returns within 14 days, as long as the products are in perfect condition. Please see our returns policy for more details.
About The Essence Box
The Essence Box boxes are special because they are not just physical gifts but true experiences.
While jewelry, for example, makes a great gift, the experience of receiving it is more direct — it’s an object of value, sure, but it focuses on the material. The Essence Boxes, on the other hand, create an emotional and sensorial experience that involves the couple. The unboxing is carefully designed to be an important part of the gift, with artistic tissue paper, fragrances, and a unique presentation.
Customer Support
You can contact us using the means available on the contact page. We are ready to help with any questions.